Terms & Conditions

Last updated: April 7, 2026

Welcome to Insha Urban Rides (referred to as "we", "us", "our", or "the Business"). These Terms & Conditions govern your use of our website https://inshaurbanrides.shop and your purchase of products from us.

By accessing our website or making a purchase, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or make a purchase.

Business Information:

Insha Urban Rides is a sole proprietorship / unregistered business based in Sharjah, United Arab Emirates. We operate as a small business and are committed to providing quality products and honest service to our customers.

Eligibility to Purchase:

By placing an order with us, you confirm that you are at least 18 years of age and that you are providing accurate, complete, and current information.

You also confirm that you have the legal capacity to enter into a binding contract.

Products and Pricing:

We sell electric scooters, electric bikes, electric bicycles, and accessories. All product descriptions, images, specifications, and prices are subject to change without notice.

Prices are listed in AED (United Arab Emirates Dirham). We strive to ensure all pricing is accurate, but errors may occur. If we discover a pricing error on an item you ordered, we will contact you and give you the option to proceed with the corrected price or cancel your order.

Orders and Acceptance:

When you place an order, you will receive an order confirmation email. This does not mean we have accepted your order. We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability issues

  • Pricing errors

  • Suspected fraudulent activity

  • Inability to verify payment or shipping information

If we cancel your order, we will notify you and issue a full refund.

Payment Methods:

We accept the following payment methods:

  • Credit / Debit cards (Visa, Mastercard, etc.)

  • Cash on Delivery (COD)

  • Bank transfer (upon request)

All payments are processed securely through our payment partners. We do not store your full payment information on our servers.

Shipping and Delivery:

Please refer to our Shipping Policy for complete details on shipping rates, delivery times, and shipping methods.

We currently ship only within the United Arab Emirates.

Returns and Refunds:

Please refer to our Return Policy and Refund Policy for complete details on returning products and receiving refunds.

Warranty:

Please refer to our Warranty Policy for complete details on warranty coverage, terms, and exclusions.

User Accounts:

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to accept responsibility for all activities that occur under your account.

Please notify us immediately of any unauthorized use of your account.

Prohibited Activities:

You agree not to use our website for any unlawful purpose or any purpose prohibited by these Terms & Conditions, including but not limited to:

  • Violating any local, national, or international law

  • Transmitting malware or viruses

  • Attempting to gain unauthorized access to our systems

  • Harassing, abusing, or harming others

  • Interfering with the security or functionality of our website

Limitation of Liability:

To the maximum extent permitted by law, Insha Urban Rides shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability to you for any claim arising from these Terms & Conditions or your purchase shall not exceed the amount you paid for the product in question.

Disclaimer of Warranties:

Our products are provided "as is" and "as available" without any warranties beyond those explicitly stated in our Warranty Policy.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Indemnification:

You agree to indemnify and hold harmless Insha Urban Rides (the owner and operator) from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of our website

  • Your violation of these Terms & Conditions

  • Your violation of any third-party rights

  • Your breach of any applicable laws

Governing Law:

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in Sharjah.

Any disputes arising from these Terms & Conditions or your purchase shall be subject to the exclusive jurisdiction of the courts of Sharjah, United Arab Emirates.

Changes to These Terms:

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.

Your continued use of our website after any changes constitutes your acceptance of the new Terms & Conditions.

Severability:

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement:

These Terms & Conditions, together with our Shipping Policy, Return Policy, Refund Policy, Warranty Policy, and Privacy Policy, constitute the entire agreement between you and Insha Urban Rides regarding your use of our website and purchase of our products.

Contact Us:

If you have any questions about these Terms & Conditions, your account, or any legal matters, please contact us:

Phone: +971 54 385 4875
Email: inshaurbanrides@gmail.com
WhatsApp: +971 54 385 4875
Address: Sharjah, United Arab Emirates